Greater Kansas City Metro Area

+1-(816)-813-3812

RESUME

EXPERIENCE

Executive Asset Realty  — Partner & Licensed Agent in Missouri and Kansas
  • Spearheaded operational oversight of  brokerage specializing in investor-centric services, managing all aspects of office operations, including process implementation, marketing, and client relations.
  • Developed and standardized operational procedures – enhancing efficiency and ensuring consistent client satisfaction across diverse portfolios.
  • Devised and executed comprehensive marketing strategies to attract investors across multiple exit strategies. 
  • Negotiated advantageous terms with clients, vendors, and partners to establish mutually beneficial relationships, contributing to sustainable business expansion.
  • Successfully managed real estate transactions across two states, leveraging comprehensive knowledge of local markets, regulations, and industry trends for seamless client transactions.
  • Advised clients on property purchases and sales, providing expert guidance on investment opportunities, property valuation, and negotiation strategies tailored to market dynamics.
  • Developed customized marketing plans to effectively showcase properties to potential buyers, resulting in accelerated sales timelines and maximized returns for sellers.
  • Maintained exceptional client satisfaction by delivering responsive communication, diligent follow-ups, and personalized service throughout the buying and selling process.
  • Conducted comparative market analyses (CMAs) to accurately price properties based on local market conditions, ensuring competitive positioning and optimal financial outcomes.
  • Stayed abreast of real estate laws, regulations, and market trends in both states, continually enhancing professional knowledge to provide informed advice and mitigate risks for clients – completed Accredited Buyer’s Representative (ABR®) course in first month of being licensed.
Private Rental Firm  — Operating Partner | Strategic Director
  • Oversaw the day-to-day operations of the firm, ensuring efficient and effective management of properties, from acquisition and renovation to marketing and guest management.
  • Created and maintained standard operating procedures and best practices for property management, ensuring consistent and high-quality guest experiences across all properties.
  • Managed a diverse team of employees, overseeing their hiring, training, professional development, performance evaluation, and retention.
  • Implemented comprehensive inventory management systems and procedures to monitor and control property assets, supplies, and maintenance requirements.
  • Restructured the business model to optimize profitability, including but not limited to bringing outsourced work in-house by developing in-house maintenance and cleaning teams, and implementing efficient operating procedures for property managers.
  • Developed and executed long-term business plans.  Tracking key performance indicators, market trends, and financial metrics to ensure the achievement of strategic objectives.
  • Led negotiations with clients, vendors, and partners to secure favorable terms, optimize cost structures and establish mutually beneficial relationships.
  • Conducted extensive market research and analysis to identify emerging trends, anticipate market shifts, and seize new opportunities. Scaled business 6x in one year.
Real Estate Equities Development — Development | Member Services Manager
  • Oversee final building stages, opening duties, move-in, and daily operation of senior cooperative facilities. Ensuring readiness for final city inspection to receive a Certificate of Occupancy, scheduling and completing final walkthrough of units with members and communicating all issues to builders, ordering and tracking all common area purchases.
  • Sales of available units including managing leads in Zoho, showing units to prospective members, collecting deposits, and maintaining waitlists. 
  • Receiving bids and awarding contracts for all necessary contractors (lawn care, snow removal, window washing, cleaning services, trash services, etc.), managing appliance warranty lists, and scheduling repairs. 
  • Scheduling and overseeing all members’ move-ins in accordance with COVID-19 safety procedures, hiring and scheduling maintenance and housekeeping team, maintaining OneSite records and financial suite as well as maintaining hard copies of members’ records, collecting rent, and managing delinquency. All accounts payable and receivable.
  • Main point of contact for all cooperative members, board of directors, builders, contractors, and vendors. Responsible for maintaining positive relationships with all parties
  • Meet with the Board of Directors on a regular basis to review operations, budget, and other concerns about the property or financials.
American Apartment Management — Property Manager
  • Successfully turned around high delinquency rates by effectively communicating with tenants and improving the process for collecting and tracking payments. 
  • Coordinating all travel, meetings, and training for employees including maintenance supervisor, maintenance team, assistant manager, leasing agent, recertification specialist, and service coordinator.
  • Earned recognition for maintaining the 260-apartment property at a high capacity with low turnover through on-target advertising, professional networking, and excellent tenant relations. 
  • Accomplish financial objectives by collecting rent, paying bills, strategically forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  •  Maintain property by investigating and resolving tenant complaints, enforcing occupancy rules, inspecting vacant units and coordinating repairs, working with project managers on scheduled renovations, and contracting all vendors and services.

EDUCATION

Drake University – Des Moines, IA
  • Strategic Political Communications
  • PR & Psychology Concentration